Our Training Programmes

Build a Career That
Corporations Pay For

Six industry-mapped training streams. Each one engineered around real MNC job descriptions, built with hands-on corporate simulations, and designed to make you hireable from day one — not after years of on-the-job learning.

Tech Stream — Domain 1

Technical Service Desk &
IT Helpdesk Operations

Best for B.E / B.Tech BCA B.Sc Computer Science

Your entry ticket into India's top IT MNCs. Master the exact tools, frameworks, and communication protocols that IT support engineers use on day one — from ServiceNow ticketing to live P1 incident management under strict SLAs.

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IT Helpdesk & Service Desk
ServiceNow ITIL Jira Active Directory PowerShell
Basics — Level 1
Foundation of IT Support

Core Concepts: Hardware, Software & OS architecture — Windows, macOS, Linux

ITIL Framework: How corporate IT works — Incidents, Service Requests & Problem Management

Ticketing Fundamentals: Navigate Jira Service Management and ServiceNow

Corporate Communication: Active listening, phonetic alphabet mastery & global phone etiquette

Intermediate — Level 2
Network & Systems Troubleshooting

Networking Essentials: IP Addressing, Subnets, DNS, DHCP & the OSI Model

Active Directory: User accounts, password resets, account unlocks & security groups

Remote Administration: TeamViewer, AnyDesk & Remote Desktop Protocol

Diagnostic Methodology: Isolate software crashes, browser errors & network drops

Advanced — Level 3
Incident Management & Corporate Simulations

SLA & Priority Metrics: Managing P1/P2 incidents under strict corporate deadlines

Basic Automation: PowerShell & Bash scripts to automate repetitive IT fixes

Role-Play Arena: Live high-pressure client escalations and system outage simulations

Tech Stream — Domain 2

Cloud Support
Engineering

Best for Tech Freshers Career Switchers

Skip low-paying tier-1 support and jump straight into higher-paying Cloud infrastructure roles. Learn AWS, Azure and GCP from a real operations perspective — not just theory — with a live enterprise simulation as your capstone.

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Cloud Support Engineering
AWS Azure GCP IAM CloudWatch Linux
Basics — Level 1
Cloud Core Fundamentals

What is Cloud? IaaS, PaaS, SaaS — the shift from on-premise to virtualisation

The Big Three: AWS, Microsoft Azure & Google Cloud Platform compared

IAM Basics: Cloud security, creating users & assigning resource permissions

Basic Linux for Cloud: Essential terminal commands for cloud-hosted servers

Intermediate — Level 2
Cloud Compute, Storage & Networking

Virtual Machines: AWS EC2 & Azure VMs — launch, configure and manage

Cloud Storage: AWS S3 / Azure Blobs — object storage & database attachments

Virtual Networks: VPCs, firewalls and Security Groups

Cloud Troubleshooting: Reading error logs, diagnosing app & website outages

Advanced — Level 3
High Availability, AI & Enterprise Tools

Scaling & Load Balancing: Auto-scaling for thousands of concurrent users

AI-Augmented Cloud Ops: AWS CloudWatch & Datadog for predictive monitoring

Enterprise Capstone: Deploy, secure & troubleshoot a live mock enterprise application

Operations Stream

Content Moderation
& Trust & Safety

Best for Arts Graduates Commerce Graduates Entry-Level

Work behind the scenes at Meta, YouTube, TikTok and global e-commerce platforms. Trust & Safety is one of the fastest-growing BPO tracks in India — learn to make high-stakes content decisions at scale, alongside AI moderation tools.

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Trust & Safety Operations
MetaYouTubeTikTokAI ModerationDSA Compliance
Basics — Level 1
Core Foundations & Policies

Trust & Safety 101: Role of a content moderator in protecting communities & brands

Community Guidelines: Hate Speech, Harassment, Graphic Content & Cyberbullying policies

Review Queues: Navigate enterprise moderation dashboards — Approve, Delete, Escalate

The Grey Areas: Cultural context — sarcasm vs hate speech, satire vs misinformation

Intermediate — Level 2
Advanced Vectors & Workflow Tools

Multi-Format Moderation: Live streams, audio, user profiles & digital advertising

E-Commerce Fraud Ops: Fake reviews, phishing, scams & IPR infringement detection

AI Moderation Dashboards: Human + AI collaboration, false positives & feedback loops

SLA & Accuracy: Maintaining 95%+ accuracy across hundreds of items per hour

Advanced — Level 3
Crisis Management & Psychological Resilience

High-Urgency Escalations: Real-world safety threats, self-harm & coordinated attacks

Global Compliance: Europe's Digital Services Act (DSA) & international safety laws

Mental Resilience: Secondary trauma management & MNC wellness toolkits

Live Queue Simulation: Capstone — high-volume queue under tight deadlines

Analyst Stream

KPO Financial Analytics
& Operations

Best for MBA Finance B.Com BBA

One of the highest-paying entry-level streams in India — sought by global investment banks, Wall Street-linked KPOs in Mumbai, Bangalore, Gurgaon and Hyderabad. Master KYC, AML, Power BI and AI-augmented financial analytics.

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KPO Financial Analytics
KYC/AMLPower BITableauExcelAI Co-Pilots
Basics — Level 1
Corporate Finance Foundations

MNC Accounting: Financial statements, general ledgers & balance sheets — the MNC way

Enterprise Excel: VLOOKUP/XLOOKUP, Index/Match, Pivot Tables — KPO mandatory skills

The KPO Ecosystem: How back-office financial services work for Wall Street clients

Analyst Communication: Precise, data-driven financial emails for international stakeholders

Intermediate — Level 2
Regulatory Compliance & Data Visualisation

KYC & AML Operations: The fastest-growing hiring sector in financial KPOs

Data Visualisation: Power BI & Tableau — turn raw financial data into executive stories

Financial Modelling: Cross-verify datasets, detect discrepancies & automate reconciliations

SLA Management: Near-perfect accuracy under tight market closing timelines

Advanced — Level 3
AI-Augmented Analytics & Boardroom Simulations

AI Workflow Automation: ChatGPT Advanced Data Analysis — write reports 5× faster

Risk Assessment: Flag high-risk accounts, suspicious transactions & credit variances

KPO Boardroom Capstone: Clean a messy dataset, generate a compliance report & defend findings

Operations Stream

AI-Augmented Customer
Success & Global Support

Best for BA / B.Com / BBA B.Sc Any Graduate

The largest hiring engine in Indian outsourcing. Companies no longer want traditional call centre agents — they want AI-savvy Customer Success professionals who can resolve global client issues using Salesforce, Zendesk and AI co-pilots simultaneously.

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AI Customer Success
SalesforceHubSpotZendeskFreshdeskAI Co-Pilots
Basics — Level 1
Global Support Foundations & CX Core

The CX Economy: Shift from traditional Support to proactive Customer Success

Global Voice: Active listening, enunciation & phonetic alphabet for US/UK/EU clients

Ticketing Systems: Zendesk & Freshdesk — create, categorise, prioritise & close tickets

Omnichannel Etiquette: Chat, email (inverted pyramid method) & voice call protocols

Intermediate — Level 2
Empathy Engineering & Enterprise CRM

CRM Navigation: Salesforce & HubSpot — manage customer profiles & health metrics

Empathy Engineering: De-escalation techniques for frustrated global clients

SLA Mastery: FRT, ART & CSAT scores — the metrics your manager tracks daily

Cross-Sell & Retention: Spot expansion opportunities & prevent client churn

Advanced — Level 3
AI Co-Pilots & High-Pressure Simulations

AI-Augmented Support: Auto-generate responses, summarise threads & translate instantly

High-Stress Escalations: Billing crises, severe complaints & seamless bug escalations

Global Role-Play Capstone: Live chat queues, angry mock-clients, strict SLA metrics

Specialist Stream

Healthcare Documentation
& Revenue Cycle Management

Best for Life Sciences Pharma Arts / Commerce

The backbone of India's Healthcare KPO industry. Cognizant, Omega Healthcare and Optum hire thousands of freshers monthly. Stable, high-growth, and AI-powered — master medical coding, denial management and billing operations.

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Healthcare RCM
ICD-10CPT CodesEpic EHRHIPAAAI Scribes
Basics — Level 1
US Healthcare Foundations & Terminology

The Global Healthcare Link: Why US hospitals outsource documentation to India

Medical Terminology: Root words, prefixes, suffixes & anatomy for clinical notes

EHR Systems: Navigate Epic & eClinicalWorks enterprise medical dashboards

HIPAA Compliance: Patient data security laws — mandatory for all RCM roles

Intermediate — Level 2
Medical Coding & Claims Lifecycle

Medical Coding: ICD-10 & CPT — translate diagnoses & procedures into insurance codes

RCM Blueprint: End-to-end claim journey — appointment to final payment

Demographics & Charge Entry: High-accuracy patient insurance data entry

Claims Transmission: Batch processing, error checking & clearinghouse submission

Advanced — Level 3
Denial Management & AI Billing Co-Pilots

Denial Management & A/R: Analyse rejections, fix errors & resubmit successfully

AI Healthcare Ops: Automated scribes & code-assistants — process claims 3× faster

Live Claims Capstone: Manage a denied claims backlog under strict financial deadlines

Operations Stream

Digital Marketing Operations
& E-Commerce Support

Best for MBA Marketing BBA / B.Com Creative Arts

No engineering background needed. Indian e-commerce agencies manage global brands on Amazon, Shopify and Meta — and they need operations professionals who understand paid ads, SEO, analytics and AI content tools. This is your track.

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Digital Marketing & E-Commerce
Amazon PPCGoogle AdsMeta AdsGA4Shopify
Basics — Level 1
Digital Ecosystems & Platform Navigation

E-Commerce Architecture: Shopify, WooCommerce, Amazon Seller Central & eBay

Search Engine Fundamentals: Keywords, organic vs paid traffic & on-page SEO

Storefront Management: Upload products, manage inventory & process global orders

Brand Reputation Ops: Track & respond to reviews, maintain seller ratings

Intermediate — Level 2
Paid Campaign Metrics & Listing Optimisation

E-Commerce SEO & PLO: High-converting product titles that rank on Amazon & Google

Paid Advertising: Google Ads, Meta Ads Manager & Amazon PPC — budgets & targeting

Marketing Analytics: CTR, CPC, CAC and ROAS — the metrics every brand manager tracks

Live Chat Sales Support: Guide store visitors from browsing to purchase

Advanced — Level 3
AI Automation & Data-Driven Growth

AI Marketing Ops: ChatGPT + ad-copy generators — social calendars & campaigns 5× faster

CRO Audits: Find cart abandonment drop-offs & fix the leaking sales funnel

GA4 Dashboards: Real-time traffic, audience demographics & sales attribution

Agency Launchpad Capstone: Optimise a live product listing & present a growth report

Ready to pick your stream?

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